Terms of Service

Effective Date: May 19, 2026

1. Who We Are

Delaware Pallet Racking is a marketing brand operated by Alliance Material Handling, Inc. ("Alliance," "we," "us," or "our"), a Maryland-incorporated material handling and pallet racking company headquartered at 8320 Sherwick Court, Jessup, MD 20794. All services, contracts, and invoicing are handled by Alliance Material Handling, Inc.

By accessing https://delawarepalletracking.com (the "Site") or requesting services through it, you agree to these Terms of Service ("Terms"). If you do not agree, do not use the Site or request services.

2. Services

Alliance provides pallet racking installation, removal, relocation, repair, inspection, and related material handling services. Services are provided to commercial and industrial customers. We reserve the right to decline any service request at our discretion.

Installation and on-site services may be performed by Alliance personnel or authorized subcontractors operating under Alliance's supervision and standards.

3. Estimates and Quotes

Any estimate, quote, or pricing information provided through this Site, by email, or by phone is non-binding and subject to change based on final site assessment, project scope, material availability, and other factors. No estimate constitutes a contract or guarantee of final pricing.

A binding agreement is only formed when both parties have signed a written proposal or work order issued by Alliance Material Handling, Inc.

4. Payment Terms

Payment terms are set forth in the written proposal or invoice for each project. Unless otherwise agreed in writing:

• A deposit may be required prior to scheduling work.
• Final payment is due upon project completion unless other terms are agreed in writing.
• Invoices not paid within 30 days of the due date may be subject to a late fee of 1.5% per month on the outstanding balance.
• Customer is responsible for all costs of collection, including reasonable attorney's fees, in the event of non-payment.

5. Cancellations and Changes

Project cancellations or scope changes must be submitted in writing. Cancellations made after materials have been ordered or work has commenced may result in charges for materials, labor already performed, and restocking fees. Alliance will provide written notice of any applicable cancellation charges.

6. Customer Responsibilities

Customer agrees to:

• Provide accurate information about the facility, existing structures, and project requirements.
• Ensure the work area is accessible, safe, and clear of obstructions prior to scheduled work.
• Obtain any required permits or approvals for the installation unless otherwise agreed in writing.
• Notify Alliance of any known hazards, structural concerns, or weight limitations at the facility.

Alliance is not liable for delays, additional costs, or damages resulting from inaccurate information, inaccessible work areas, or failure to obtain required permits.

7. Warranty

Alliance warrants that services will be performed in a workmanlike manner. Any warranty on materials or equipment is limited to the manufacturer's warranty. Alliance does not provide any implied warranties beyond those required by applicable law.

Warranty claims must be submitted in writing within 30 days of the date the issue is discovered. Warranty does not cover damage resulting from misuse, overloading, unauthorized modifications, or normal wear and tear.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Alliance's total liability for any claim arising out of or related to services provided shall not exceed the amount paid by the customer for the specific services giving rise to the claim.

Alliance shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including lost profits or business interruption, even if advised of the possibility of such damages.

9. Indemnification

Customer agrees to indemnify, defend, and hold harmless Alliance Material Handling, Inc., its officers, employees, and subcontractors from any claims, damages, or expenses (including attorney's fees) arising from: (a) customer's negligence or willful misconduct; (b) customer's breach of these Terms; or (c) inaccurate information provided by customer.

10. Site Use

You agree to use this Site only for lawful purposes. You may not use the Site to transmit harmful, fraudulent, or offensive content. We reserve the right to terminate access to the Site for any user who violates these Terms.

All content on this Site — including text, images, logos, and code — is owned by or licensed to Alliance Material Handling, Inc. and may not be copied, reproduced, or used without written permission.

11. Governing Law and Disputes

These Terms are governed by the laws of the State of Maryland, without regard to its conflict of law provisions. Any dispute arising from these Terms or our services shall be resolved in the state or federal courts located in Howard County, Maryland, and both parties consent to the jurisdiction of those courts.

12. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated effective date. Continued use of the Site or our services after changes are posted constitutes acceptance of the revised Terms.

13. Contact Us

For questions about these Terms, contact:

Alliance Material Handling, Inc.
Operating as Delaware Pallet Racking
8320 Sherwick Court, Jessup, MD 20794
Phone: (302) 512-4780
Email: info@delawarepalletracking.com
Website: alliancemat.com